Return and Refund Policy for Sonnen’s Pet Shop

Thank you for choosing Sonnen’s Pet Shop for your pet toy purchases. We are dedicated to ensuring your satisfaction, and to facilitate a smooth return and refund process, we’ve established the following guidelines:

30-Day Return Window

Sonnen’s Pet Shop offers a generous 30-day return period, allowing you to request a return within 30 days of receiving your purchase. To qualify for a return, the product must be in unused and undamaged condition, with all original tags and packaging intact.

Initiating a Return

To initiate a return, please contact us via email at [email protected]. Our team will provide you with a return authorization and detailed instructions for shipping the item back to us. Please note that returns without prior approval will not be accepted.

Return Labels for Customers

• For Defective Products: We will provide a prepaid return label for defective items.
• For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.

Return Period

Customers have a 30-day window to initiate a return from the date of receiving their products.

Accepted Product Conditions for Returns

We accept returns for products that are in new, unused condition.

Restocking Fee

Sonnen’s Pet Shop does not charge any restocking fees for returns.

Return Shipping Costs for Customers

• For Defective Products: Sonnen’s Pet Shop covers the cost of return shipping.
• For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.

Damaged, Inaccurate Products, or Issues

Upon receiving your products, please inspect them carefully. If you discover any damage, inaccuracies, or issues, please notify us promptly via email at [email protected]. We will work with you to resolve the problem efficiently.

Exchanges

Sonnen’s Pet Shop processes exchanges for damaged, inaccurate, or defective items. If you need to exchange a product, please contact us for further assistance.

Restoration Fee

No restoration fee will be applied to your returns.

Refunds

After receiving and inspecting your return, we will notify you regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.

CONTACT INFORMATION:

Trade name: Sonnen’s Pet Shop

Phone number: +44 78939 30717

Email: [email protected]

Physical address: 6 Stone Buildings, London WC2A 3XT, United Kingdom